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Dialogue

Ethical Dialogue: Persuading Without Deceiving

Whether we're trying to change a person's thinking, change their feeling or change a child's thinking or feeling, every time we open our mouths, we're trying to change them. This is simply a part of humanity. We influence one another in all ways all the time. So, is it the right way or the wrong way to change minds?

The ancient Greek philosopher Aristotle claimed that there are three ways to convince people: by reason, by trustworthiness and by sentiment. The key is that emotions by themselves aren't necessarily a bad thing. You can say something that will make someone feel hope or concern and for something that really matters. The issue is not emotional per se. The actual issue is that we try to defy people and not their ability to think for themselves.

Honest persuasion is just a respectful discussion. You are honest, you're clear about your thinking, you don't use feelings that don't belong in the situation, and you believe that the other person will make their own decision. Manipulation operates on the contrary principle, by concealing. It ignores relevant information, exploits mental shortcuts and evokes false alarm or false consent to prevent rational thinking. Consider ads which present only a monthly payment and conceal the additional costs and charges in tiny print; this is manipulation as it is intended to prevent you from making a wise decision.

In today's day and age, digital advertising and social media have perfected these techniques. Behavioral scientists are employed to create messages that shape our decisions without we realizing it. This is not an individual issue it is a national threat to society and democracy. Thus, it is essential to learn how to identify manipulation. Students who understand how to distinguish between a good argument and a ploy gain an advantage as citizens.

There is a beautiful concept in Islamic teaching called ‘hikmah’ (wisdom) which translates to speaking with wisdom. It provides the lesson that we should think about the listener's well-being, be honest if we don't know the answer and respect their ability to come to their own decisions. This perspective is that the aim of speech is not to win an argument at any cost but rather to meet the truth and serve the community.

When assessing a message, there's a simple test that anyone can use. Now ask yourself: Having all the information about how this message was created what was included what was not included and who benefits from it would you feel respected or cheated? This test is of great value in daily life.

Consider Pakistani politics. At election time we hear all too often that the opposition party will "sell out the country" or wreck the economy. However, such statements are often without any real proof such as trade statistics or loan arrangements that a person would be able to verify. They proliferated on WhatsApp where they were disseminated in the form of edited videos to prevent verification of the facts. You would probably have a sense of being misled if you had the whole situation, wouldn't you? This is easily distinguished by that one measure, and it is manipulation, whatever political party is engaged in it.

On the other hand, consider the polio vaccination efforts. The ones that succeeded were the ones where local religious leaders and elders met a face-to-face with parents, and were honest about their own past failings, such as the fake vaccination drive they used to find Osama bin Laden, and were giving actual medical proof for people to review. More parents were willing to vaccinate their children when they were not being forced to do so, but then they really informed them. This transparency created a lasting level of trust.

It is the same with the peace talks between India and Pakistan. When both parties state openly what the actual problems of the other are and admit them to the public's examination, then the agreements put together are much stronger and more lasting than those on empty slogans or on a nationalism of anger. Honesty leads to trust and trust just lasts longer.

There may be people who say that all persuasion is manipulation of the message and that nobody can be truthful. There is a difference, however, between selecting the facts to highlight and concealing pertinent information. A speaker can emphasize their strong attributes without concealing their weaker ones for the listener's benefit. The key to an omission manipulative is that it's excluded for such a reason that it would make the speaker's argument less effective if it were included. Ethical persuasion is not about saying everything; it is about never hiding what is truly important. Honest teachers careful journalists and good negotiators fulfil this standard every day.

A lot of people think that it's better to be manipulative than honest. That's a short-term perspective though. Manipulation can only exist as long as the audience never finds out the truth. If a hidden fee is discovered or a bogus figure is adjusted the deal is off and the checker loses all respect. There isn't a trick to honest persuasion. It can withhold its life it can be rechecked. Resists the passage of time. In families, communities, and countries that require trust to be re-established continually there is no way of winning the battle of the long haul without being honest.

Ultimately moral arguments are no weakness. It's not the same thing as sacrificing effectiveness for niceness. It's a strong, effective tactic. It creates agreements that are trusted and upheld by people. In our common life, where we have to keep on speaking and working together, building lasting trust is the most essential.