Whether
we're trying to change a person's thinking, change their feeling or change a child's
thinking or feeling, every time we open our mouths, we're trying to change
them. This is simply a part of humanity. We influence one another in all ways
all the time. So, is it the right way or the wrong way to change minds?
The
ancient Greek philosopher Aristotle claimed that there are three ways to
convince people: by reason, by trustworthiness and by sentiment. The key is
that emotions by themselves aren't necessarily a bad thing. You can say
something that will make someone feel hope or concern and for something that
really matters. The issue is not emotional per se. The actual issue is that we
try to defy people and not their ability to think for themselves.
Honest
persuasion is just a respectful discussion. You are honest, you're clear about
your thinking, you don't use feelings that don't belong in the situation, and
you believe that the other person will make their own decision. Manipulation
operates on the contrary principle, by concealing. It ignores relevant
information, exploits mental shortcuts and evokes false alarm or false consent
to prevent rational thinking. Consider ads which present only a monthly payment
and conceal the additional costs and charges in tiny print; this is
manipulation as it is intended to prevent you from making a wise decision.
In
today's day and age, digital advertising and social media have perfected these
techniques. Behavioral scientists are employed to create messages that shape
our decisions without we realizing it. This is not an individual issue it is a
national threat to society and democracy. Thus, it is essential to learn how to
identify manipulation. Students who understand how to distinguish between a
good argument and a ploy gain an advantage as citizens.
There
is a beautiful concept in Islamic teaching called ‘hikmah’ (wisdom) which
translates to speaking with wisdom. It provides the lesson that we should think
about the listener's well-being, be honest if we don't know the answer and
respect their ability to come to their own decisions. This perspective is that
the aim of speech is not to win an argument at any cost but rather to meet the
truth and serve the community.
When
assessing a message, there's a simple test that anyone can use. Now ask
yourself: Having all the information about how this message was created what
was included what was not included and who benefits from it would you feel
respected or cheated? This test is of great value in daily life.
Consider
Pakistani politics. At election time we hear all too often that the opposition
party will "sell out the country" or wreck the economy. However, such
statements are often without any real proof such as trade statistics or loan
arrangements that a person would be able to verify. They proliferated on
WhatsApp where they were disseminated in the form of edited videos to prevent
verification of the facts. You would probably have a sense of being misled if
you had the whole situation, wouldn't you? This is easily distinguished by that
one measure, and it is manipulation, whatever political party is engaged in it.
On
the other hand, consider the polio vaccination efforts. The ones that succeeded
were the ones where local religious leaders and elders met a face-to-face with
parents, and were honest about their own past failings, such as the fake
vaccination drive they used to find Osama bin Laden, and were giving actual
medical proof for people to review. More parents were willing to vaccinate
their children when they were not being forced to do so, but then they really
informed them. This transparency created a lasting level of trust.
It
is the same with the peace talks between India and Pakistan. When both parties
state openly what the actual problems of the other are and admit them to the
public's examination, then the agreements put together are much stronger and
more lasting than those on empty slogans or on a nationalism of anger. Honesty
leads to trust and trust just lasts longer.
There
may be people who say that all persuasion is manipulation of the message and
that nobody can be truthful. There is a difference, however, between selecting
the facts to highlight and concealing pertinent information. A speaker can
emphasize their strong attributes without concealing their weaker ones for the
listener's benefit. The key to an omission manipulative is that it's excluded
for such a reason that it would make the speaker's argument less effective if
it were included. Ethical persuasion is not about saying everything; it is
about never hiding what is truly important. Honest teachers careful journalists
and good negotiators fulfil this standard every day.
A
lot of people think that it's better to be manipulative than honest. That's a
short-term perspective though. Manipulation can only exist as long as the
audience never finds out the truth. If a hidden fee is discovered or a bogus
figure is adjusted the deal is off and the checker loses all respect. There
isn't a trick to honest persuasion. It can withhold its life it can be
rechecked. Resists the passage of time. In families, communities, and countries
that require trust to be re-established continually there is no way of winning
the battle of the long haul without being honest.
Ultimately
moral arguments are no weakness. It's not the same thing as sacrificing
effectiveness for niceness. It's a strong, effective tactic. It creates
agreements that are trusted and upheld by people. In our common life, where we
have to keep on speaking and working together, building lasting trust is the
most essential.